We are trying to process all requests as soon as possible. Currently, the workload is very high for us. Please excuse us if not every email can be answered immediately.
We also receive occasional reports of errors in the smartphone app. Please make sure that you always use the latest smartphone app and firmware version. These are available for free download in the iOS App Store or Google Play Store. The firmware of the air-Qs can be updated in the app.
Unfortunately, the delivery of all orders is also currently taking a little longer. We apologize for this. There are enough devices in stock for all previous orderers.
