Monitor air quality and living spaces, measure chemicals and carbon monoxide

We will be happy to help you. Write to us!

We will be happy to answer any questions you may have about indoor air or the air-Q. We are also open to sales partnerships and collaborations and look forward to hearing from you.

Customers often ask:
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

How are the health and performance index calculated?

keyboard_arrow_down

The Health Index is based on the limit values of the Federal Environment Agency, the WHO and the so-called Vienna Health Index. The air-Q health index is always calculated from the "worst" measured value from all measured variables at a certain point in time. If, for example, the increased particulate matter value leads to a 20% discount and the high nitrogen dioxide value justifies a 30% health discount, the health index shows 100% - 30% (nitrogen dioxide value) = 70%.

The calculation of the performance index is based on a different, cumulative procedure, which is based on recent studies by various research institutions that have analyzed the performance degradation of certain loads in the breathing air. For example, if the high carbon dioxide content of the air leads to a 20% performance penalty and the high temperature leads to a 5% penalty, the performance index shows 100% - 20% (CO₂ penalty) - 5% (temperature penalty) = 75%.

How does the air-Q help prevent mold?

keyboard_arrow_down

The risk for mold can be assessed indirectly by observing various measured values. The air-Q indoor air meter detects a tendency for mold growth, for example, by measuring the development of absolute and relative humidity, Volatile Organic Compounds (VOC) and particulates in real time and correlating them.
If these values are higher than normal or even increase continuously over a period of time, the source of this increase should be identified - this may already be a mold infestation or may signal good growing conditions for mold.
In order to determine an already existing mold contamination also legally safe, a laboratory examination is nevertheless indispensable.

How can I get in touch with customer service?

keyboard_arrow_down

Please go to our contact page and get in touch with the right contact person for your request.

→ All FAQ

To forward your questions directly to the right contact person, please select the reason for your message below.

Protect mental health
Get buying advice and information about the air-Q
You have a general inquiry or need help before purchasing.
Protect mental health
Frequently asked questions (FAQ)
Get answers to frequently asked questions from other customers.
Protect mental health
Technical problems and questions about sensor values
Get help with setting up the air-Q, questions about sensor values or in the event of a defect.
Protect mental health
Bug report or feature request
Help us to further develop the air-Q App and air-Q Web App and let us know your wishes. We are counting on you.
Also stay in touch with us at: