The air-Q air analysis systems are designed for a long shelf life. Throwing away is not an option for us! Accordingly, all parts in the device are replaceable and can be renewed in case of repair without having to dispose of the measuring device. We have based our assessment of reparability on an existing index.
The repairability index was developed in France and helps manufacturers self-assess their appliances in terms of repairability. The index has five subcategories and allows smartphones, laptops, washing machines, televisions, lawn mowers, dishwashers, vacuum cleaners and high-pressure cleaners to be rated. The final score is the result of a complex rating formula created by a committee of specialists for the repair index. We took inspiration from this index and applied it to our air-Q, simplifying the criteria here.
Documentation that is accessible in perpetuity ensures that the air-Q can be used in the long term. Here is an excerpt of the documents for the air-Q.
Extract of the documents for the air-Q:
-
Instructions for the repair
-
User and maintenance instructions, fault diagnosis and error codes
-
Instructions for software and firmware (including reset software)
-
Information on access for the records stored on the product about reported error events.
-
Specific instructions for self-repair (recommended work steps, safety and repair instructions).
-
All information on our youtube channel as well as on our support page
The air-Q is easy to disassemble. Only basic tools are required. All parts can be replaced and more than half of the components can be reused.
Criteria (examples):
-
All components are interchangeable! Less than five steps are required for disassembly in each case.
-
Almost half of the components can be replaced without tools or with simple tools. Only a Torx 6 screwdriver is needed for the other components.
-
More than half of the components are removable and reusable, i.e. they can be removed and plugged in again (e.g. to expand functions by replacing sensors).
High availability of spare parts and high procurement speed facilitate repair.
Criteria (examples):
-
All spare parts can be delivered to customers in less than 3 days.
-
For all spare parts, availability of more than 7 years is ensured for spare parts dealers, workshops and consumers.
-
It is ensured that even our suppliers can deliver larger quantities of most components within three to five days.
Inexpensive spare parts ensure that repair is worthwhile.
Criteria (examples):
-
The price of the most expensive spare part does not exceed 20% of the equipment selling price.
-
The cost of an average spare part is just 5-10% of the equipment retail price.
The so-called specific criterion describes the simplicity of an own repair at home.
Criteria (examples):
-
Regular updates and information about the various existing updates via a changelog
-
Easy factory reset via reset of firmware settings and formatting of SD card at the push of a button
-
Support for repairs via support portal, forum and in person
Do you have any questions?
